Thirteen Opens Brand New Customer Store in Middleton Grange

One of the North of England’s largest housing associations has opened another brand new store to support its customers and the community. 

Housing provider Thirteen, has opened its latest store in Middleton Grange Shopping Centre, to provide customers and the community with an opportunity to get the support and services they require.

The store in Hartlepool is Thirteen’s fourth customer store to open, creating a further three new job roles for dedicated touchpoint hosts, since the organisation has opened stores in Middlesbrough, Stockton and Hull. It follows the new ‘mobile touchpoint’ initiative, launched last year, to build on its presence within the communities it serves.

Customers can speak to members of the team to report a repair, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.

Thirteen’s head of touchpoints Adele McLaren said: “As an organisation, we are always asking for feedback from our customers so we can improve the services we deliver. Our customers have told us how much they value face-to-face interaction with our teams.

“We’ve listened to this feedback, and we’ve remained committed to finding ways that our customers and the local community can easily access ways to speak to our colleagues, because we know this positively impacts their experience as a Thirteen customer.

“Following the success of our Hartlepool pop-up store, we’re pleased to have opened our permanent store, and we’re looking forward to welcoming our customers and the local community.

“The service we provide takes on feedback from our involved customers and we’re delighted to have some of them with us to celebrate the opening of the new store.”

You can visit the new store Monday to Friday between 9am until 5pm and Saturday 9.30am until 2.30pm.

Find out more about Thirteen’s stores at www.thirteengroup.co.uk/page/touchpoint-stores